Both channels, one process
Manually opened queries are tracked on the same system and timeline as auto-generated ones, so nothing falls outside standard follow-up.
What's included
How queries move from open to closed
- Discrepancies captured from both auto-generated edit checks and manually opened queries during review
- Each query routed to the responsible site with a clear description of the data point in question
- Status and age tracked against SOP-defined turnaround targets until resolution
- Aging and open-query counts rolled into DM reports so bottlenecks surface before they threaten lock timelines
- Full query history retained as an auditable record, not overwritten on resolution
Aging tracked, not just counted
Query age and resolution time show up directly in DM reports, so bottlenecks are visible before they become a lock-readiness risk.
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